Consumers who search for recyclable packaging and carbon-neutral shipping also expect a climate-conscious service desk. Yet live chat windows, IVR trees, and overnight email queues can rack up hidden emissions—think always-on servers, duplicate shipments, and long...
Call Center
4 Times to Consider Contact Center Consulting
Contact centers are the backbone of customer service operations for many businesses, serving as the primary point of contact between customers and companies. However, effectively managing a contact center requires more than just hiring agents and installing a phone...
Top Reasons Your Company Needs to Outsource Its Call Centers
If you have a business that needs an incoming call center but is leery about taking on the responsibility of one, then your problem has an excellent solution. There are plenty of reasons that a business such as yours should simply use inbound call center outsourcing....
The Most Effective Methods to Scale Your Sales Team
After so much hard work and dedication, you're finally ready to scale your sales team. Congratulations! Since this is a time of growth, you have to be flexible, innovative and ready to trust your team. Yes, it's a huge moment in your company so you have to do things...